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GDPR Policy

Last updated: 09.01.2026

1. Who we are

We are PaxBase (“we”, “us”, “our”), a UK-based provider of fitted storage solutions.

Website: https://paxbase.com

Email: sales@paxbase.co.uk

Telephone: +44 7394 491 397

We are the data controller for the personal data we process in connection with this website and our services, as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. Personal data we collect

We may collect and process the following categories of personal data:

  • Identity and contact data: name, email address, phone number, postcode, project address.

  • Project data: details about your room/space, measurements, photos or videos you send us, notes about your requirements.

  • Communication data: emails, messages (e.g. WhatsApp), call notes.

  • Transaction data: quotes, invoices, payment records.

  • Technical data: IP address, browser type, device identifiers, approximate location, pages visited and interaction with our website (via cookies and analytics tools).


3. How we collect personal data

  • Directly from you when you contact us via forms, email, phone or messaging apps.

  • Through surveys or site visits (including photos and measurements).

  • Automatically, via cookies and similar technologies when you use our website (see our Cookie Policy).


4. Purposes and legal bases

We process personal data for the following purposes and on the following legal bases:

  1. To respond to enquiries, provide quotes and deliver services
    Data: identity, contact, project data
    Legal basis: performance of a contract or steps taken at your request prior to entering a contract (UK GDPR Art. 6(1)(b)).

  2. To manage invoices, payments and accounting
    Data: identity, contact, transaction data
    Legal basis: legal obligation (accounting/tax) and performance of a contract (Art. 6(1)(c) and (b)).

  3. To improve our website and services (analytics and UX)
    Data: technical and usage data via cookies/analytics
    Legal basis: our legitimate interests in running and improving the website (Art. 6(1)(f)), and where required for non-essential cookies, your consent (Art. 6(1)(a)).

  4. To send essential service communications
    Data: contact details, project data
    Legal basis: performance of a contract (e.g. installation scheduling, updates).

  5. To comply with legal or regulatory requirements
    Data: any relevant data
    Legal basis: legal obligation (Art. 6(1)(c)).

We do not use your data for unsolicited third-party marketing.


5. Sharing of personal data

We may share your personal data with:

  • service providers (e.g. website hosting, email provider, IT support, accountants);

  • delivery partners or suppliers where necessary to fulfil your order;

  • professional advisers (lawyers, auditors) where required;

  • authorities or regulators if required by law.

We do not sell your personal data.


6. International transfers

Some of our service providers may be located outside the UK. Where this is the case, we will ensure appropriate safeguards are in place (e.g. adequacy regulations or standard contractual clauses) to protect your data.


7. Data retention

We keep personal data only for as long as necessary:

  • enquiry data: typically up to 2 years after last interaction;

  • project and invoice records: generally 6 years for tax and legal purposes;

  • technical/analytics data: in line with cookie and analytics settings.

We regularly review our retention periods.


8. Your rights

Under UK data protection law, you have the right to:

  • access your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of data (where legally possible);

  • restrict processing in certain circumstances;

  • object to processing based on legitimate interests;

  • data portability (for data you have provided, where processing is based on consent or contract);

  • withdraw consent at any time where processing is based on consent.

To exercise your rights, contact sales@paxbase.co.uk.


9. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no system is completely secure, and we cannot guarantee absolute security.


10. Cookies

We use cookies and similar technologies to operate and improve our website. Details about the types of cookies we use and your choices are set out in our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on paxbase.com. If changes are significant, we may notify you by email or website notice.

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